Last Updated: August 31, 2026

Overview

At OnePaints, we are committed to providing high-quality professional edge paints for leather, wood, MDF, acrylic, resin, glass, and other suitable surfaces. We carefully inspect and pack our products before dispatch to ensure they reach you in good condition.

Return

We accept returns for products that arrive damaged, defective, leaking, or incorrect.

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery with your order details and clear photos/videos of the product and packaging.

Products that have been opened, used, mixed with other products, contaminated, or altered after delivery may not be eligible for return or replacement.

Damaged or Incorrect Products

If your order arrives damaged, leaking, defective, or you receive a different product or color than what you ordered, please contact us immediately.

After reviewing the issue, OnePaints may provide:

  • A replacement product
  • A replacement of the affected item
  • A refund, where applicable

The resolution will depend on the nature of the issue and the condition of the returned product.

Refunds

Once your return or complaint has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed through the original or agreed payment method.

Refund processing time may vary depending on the payment method and financial institution.

Non-Returnable Products

Due to the nature of paint products, we generally cannot accept returns for products that:

  • Have been opened or used
  • Have been mixed with other paints or materials
  • Have been contaminated or improperly stored
  • Have been damaged after delivery due to customer handling
  • Were ordered incorrectly by the customer
  • Show signs of alteration or misuse

Please make sure you select the correct color, size, and quantity before placing your order.

Color Selection

OnePaints edge paints are available in multiple colors. Because screen settings and lighting can affect how colors appear on a display, the actual color may vary slightly from what you see on your screen.

For professional projects, we recommend testing the paint on a small area or sample piece before applying it to the final product

Exchanges

If you receive a defective, damaged, or incorrect product, please contact us. After verification, we may arrange a replacement or exchange for the affected item.

Shipping for Returns

If a return is approved because the product was damaged, defective, or incorrectly supplied by OnePaints, we will provide instructions regarding the return process.

Customers may be responsible for return shipping costs when the return is requested for reasons unrelated to a product defect or an error by OnePaints.

Please do not send products back without contacting us first.

Need Help?

If you have any questions about our Refund & Returns Policy or need assistance with your OnePaints order, please contact us:

OnePaints
Email: svgcare@onepaints.pk
Phone: 03214472746

We will be happy to assist you.