Last Updated: August 31, 2026

At OnePaints, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or contacting us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

Who We Are

Our website is OnePaints.pk, an online store providing professional edge paints and related products for leather, wood, MDF, acrylic, resin, glass, crafts, and DIY applications.

For privacy-related questions, you can contact us at:

Email: svgcare@onepaints.pk
Phone: 03214472746

Information We Collect

When you place an order, contact us, or interact with our website, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Billing and delivery address
  • Order details
  • Product and purchase information
  • Information you provide when contacting customer support

We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage information.

How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Confirm and communicate about your purchases
  • Provide customer support
  • Respond to questions and requests
  • Improve our products, website, and services
  • Prevent fraud, spam, and unauthorized activity
  • Maintain website security
  • Comply with applicable legal requirements

We do not use your personal information for purposes unrelated to providing and improving our services unless permitted or required by law.

Order and Payment Information

When you purchase products from OnePaints.pk, information necessary to process and fulfill your order may be collected.

Payment information may be processed through the payment method or payment service provider used for your transaction. We do not intentionally store complete payment card details on our website.

Cookies

OnePaints.pk may use cookies and similar technologies to improve website functionality and provide a better browsing experience.

Cookies may help us:

  • Remember certain preferences
  • Keep products in your shopping cart
  • Maintain website functionality
  • Understand how visitors use our website
  • Improve website performance and user experience

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Comments

If visitors leave comments on our website, we may collect the information provided in the comment form along with the visitor’s IP address and browser user-agent information to help detect spam and protect the website.

If you provide an email address when submitting a comment, it may be used for purposes related to the comment or website interaction.

Media

If you upload images or other media to our website, please avoid uploading files containing embedded location information such as GPS or EXIF data if you do not want that information to be accessible.

Contact Forms and Communications

If you contact us through our website, email, phone, or other available communication channels, we may retain the information you provide so that we can respond to your request and provide customer support.

We may use your contact information to communicate with you regarding your order, delivery, product inquiries, returns, refunds, or other services you have requested.

Embedded Content From Other Websites

Our website may contain embedded content such as videos, images, social media content, or links to third-party websites.

Embedded content from other websites may operate in the same way as if you had visited the third-party website directly. These websites may collect information, use cookies, or have their own privacy policies.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

Who We Share Your Data With

We may share limited information with trusted service providers when necessary to operate our business and fulfill your requests.

For example, information may be shared with:

  • Courier and delivery services for order fulfillment
  • Payment service providers for processing transactions
  • Website hosting and technical service providers
  • Security and spam-prevention services
  • Service providers assisting us with website functionality

We only share information when reasonably necessary for the relevant service or business purpose.

We may also disclose information when required by law, legal process, or to protect the rights, security, and property of OnePaints, our customers, or others.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The retention period may vary depending on the type of information and the reason it was collected.

Your Rights Over Your Data

Depending on applicable law, you may have the right to request information about the personal data we hold about you.

You may also request correction or deletion of certain personal information, subject to legal, administrative, security, or business requirements that may require us to retain specific information.

To make a privacy-related request, contact us using the details provided below.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

Third-Party Services

Some services used by our website may be operated by third parties. These providers may process information according to their own privacy policies and terms.

We encourage visitors to review the privacy policies of any third-party services they use through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

OnePaints

Email: svgcare@onepaints.pk
Phone: 03214472746

We will make reasonable efforts to address your privacy-related concerns and requests.